Refund Policy

1. What this policy covers

This policy covers payments made to us: plan subscriptions and platform fees. Purchases from stores are made from the seller, not from us, and are covered by the seller’s own refund policy (see “Buying from a store” below).

2. Plan subscriptions

• You can cancel a plan at any time in your dashboard. It stays active until the end of the period you paid for and then won’t renew.
• We don’t give refunds or credits for partial periods, unused time or downgrades, except where this policy or the law says otherwise.
• If you were charged for a renewal you didn’t intend and haven’t used any paid features since, email us within 7 days of the charge and we will consider a refund.
• If you were charged twice or incorrectly, or a paid feature was unavailable for a significant time because of our fault, we will refund or credit the affected amount.

Plans are sold to businesses for commercial use. If you are a consumer in the EU or UK, you have a 14-day right of withdrawal from a new subscription. By starting to use paid features straight away you ask us to begin the service during that period, and if you withdraw we may deduct an amount proportionate to the time used.

3. Transaction and withdrawal fees

Transaction fees and crypto withdrawal fees are charged for processing that has already happened, so they are not refundable, even if the seller later refunds the buyer. Blockchain network fees are paid to the network, not to us, and can’t be returned. If a fee was charged in error, we will correct it.

4. Buying from a store

Each store is run by an independent seller who sets its own refund policy. To request a refund, contact the seller through the store, using the support details on the store or your order confirmation. The seller decides on and issues refunds through their payment provider.

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from an online purchase. For digital content that is delivered straight away, that right ends once delivery starts if you gave your express consent and acknowledged that you would lose it. Faulty or misdescribed products remain covered by your statutory rights.

If a seller doesn’t respond or you believe a store is fraudulent, report it. We can investigate and act against the store, but we cannot refund purchases made from a seller.

5. Chargebacks

Please contact us or the seller before opening a chargeback; most problems are solved faster that way. Chargebacks on store purchases are handled by the seller and their payment provider. A chargeback on a payment to us may lead to the account being restricted until it is resolved.

6. How to request a refund

Email [email protected] from the address on your account with the invoice or charge date and the reason. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.